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Am I required to enter my credit card number online to book a reservation?

Yes, a credit card number is required to book an award reservation to guarantee the reservation and to cover incidental charges.

Can I reserve more than one room as part of a single reservation when I book online?

A maximum of 9 rooms may be booked online as part of a single reservation.

How do I indicate a special request with my reservation?

Please note all preferences and special requests in the Special Request area as you confirm your personal information during the online reservation process. The hotel will do everything possible to accommodate your request.

I'm having trouble making an online reservation. Is there a number I can call for help?

Yes. You can call us at:

Toll-free U.S. and Canada

+1 (888) 288 8889

Caribbean, Mexico, Central & South America

+1 (402) 501 5623

Europe, Middle East and Africa

+44 207 949 0378

Asia Pacific

+61 2 9320 4477


400 1203 254


1800 1800 321


0066 33 821562

Where can I find more information about E-Certs?

E-Certs (Electronic Certificates) are limited time, virtual discounts and special offers that can only be used when booking on,,,,,, and using your personal E-Cert code.

E-Certs are issued to a specific customer, typically via email.

How do guests get E-Certs?

Join Radisson Rewards. When joining, guests can sign up to receive special offers from Radisson Rewards and Radisson Hotel Group properties. Already a member? Sign up for special offers. E-Cert offers vary and are sent to eligible guests. See E-Cert for more information.