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Earn Points
Where can I earn points?

You can earn points at over 1,100 hotels and resorts worldwide including Radisson Collection, Radisson Blu®, Radisson®, Radisson RED, Park Plaza®, Park Inn® by Radisson, or Country Inn & Suites® by Radisson locations. Simply provide your Radisson Rewards account number when making a reservation, or present your member number to the front desk as you check in on point-eligible stays.



How many points do I earn for my hotel stays?

Members earn up to 35 points per U.S. dollar spent on eligible hotel nights, as well as meals and beverages when charged to your room (excluding taxes or other charges) at Radisson Collection, Radisson Blu®, Radisson®, Radisson RED, Park Plaza®, Park Inn® by Radisson, or Country Inn & Suites® by Radisson locations. Elite members receive additional bonus points for their hotel stays. See the Elite Benefits section for more details.



Can points be awarded for more than one room on the same night?

Yes, if a member has reserved more than one room on the same night, points will be awarded for up to three rooms placed on the same bill. Credit for multiple rooms must be requested at or before the time of check-in.



How long does it take for my points to get posted to my account?

Members can typically expect to see an updated point balance within three to four business days following a hotel stay for standard earning. Please allow two weeks to pass after checkout before inquiring about points for a stay. Bonus points or other promotional points may take longer.



How do I ensure that I receive points for my hotel stays?

Always provide your Radisson Rewards account number at the time of reservation and when checking in to the hotel. If you don't have your member card with you, you can ask the front desk to look up your account number for you.



What should I do if I did not receive points for a hotel stay?

If you do not believe you were correctly credited for a hotel stay, you must contact Member Services within six months of that stay or other earning activity. On www.radissonrewards.com, select “My Statement” and review transactions to confirm your stay has not posted. If not, select ‘Missing a transaction for a recent stay?’ and complete the stay information. Or you can call the Radisson Rewards Member Service Center: 

Toll-free U.S. and Canada

+1 (888) 288 8889

Caribbean, Mexico, Central & South America

+1 (402) 501 5623

Europe, Middle East and Africa

+44 207 949 0378

Asia Pacific

+61 2 9320 4477

China

400 1203 254

India

1800 1800 321

Japan

0066 33 821562



Do members earn points when redeeming points for a free hotel night?

Members earn points on food and beverages purchased during an award night stay, if charged to the room. No points are earned for the award night stay itself.



Do points expire?

As long as you actively participate in the program by earning or redeeming points within the previous 24-month period, points do not have an expiration date.



How can I keep my points active?

There are several ways you can keep your points! To keep all of your points active, you can earn or redeem points in the following ways:

  • Earn points for a hotel stay, by participating with one of our program partners or by becoming a Radisson Rewards Visa credit cardholder (U.S. members only)*.
  • Redeem your earned points for a hotel stay, gift cards, a program partner offer, airline miles or by donating them to a good cause.

If you do not earn or redeem points within the previous 24-month period, your points will expire in accordance with the program’s terms and conditions. 

*Subject to credit approval. The creditor and issuer of this Card is U.S. Bank National Association, pursuant to a license from Visa U.S.A. Inc.



Does redeeming points for a hotel room keep my account active?

Your account remains active whether you are using the points or not. However, if you do not earn or redeem some points during the previous 24-month period, the points in your account will expire.



I booked through a third party (e.g., Expedia, hotels.com) so why did my points expire when I stayed at one of your hotels in the past 24 months?

In order to keep your points by staying, you must have a points eligible stay. Points eligible stays are only available by booking directly through our brand web sites, mobile app, reservations center or directly with the hotel. Third party site reservations are not eligible for point earning.



Where does it say in the terms and conditions that the points expire?

View terms and conditions related to points expiration.



Why wasn?t I notified that my points were going to expire?

Notification is sent to all members prior to points expiring via the email address provided in your member account. It is your responsibility to keep all member profile data current, including any changes to your preferred email address, in order for us to communicate updates to your account or program terms and conditions. Please check and adjust spam filters to ensure receipt of Radisson Rewards emails.